Beyond The Car Door Airport transfers, hourly hire, intercity passages and event orchestration — one concierge desk, four vehicle classes. Every fare is fixed before the wheels turn, every chauffeur arrives in suit and tie, and every cabin is detailed and stocked before your door opens.

Business, Conducted Quietly One account for the whole desk — executives, assistants and visiting principals, moving under a single standard. Monthly invoicing, named-driver continuity and duty-of-care reporting, with pre-set fares on the routes your team travels weekly. No surge, in any city, ever.

One House Standard Founded in 2014 with one car and a wager: that stillness still matters. Today eighteen hundred chauffeurs across eighty cities hold equity in the house they represent. Every detail of the ride — the cedar, the folded paper, the pause at the door — is chosen by the people who drive it.

The Concierge Desk Staffed around the clock in eight languages — one number reaches reservations, live dispatch and your account, on every continent. Write, call, or simply tell the desk where you wish to be; a human answers within three rings, at any hour.

Legal

Terms of Service

Last updated April 2026. Plain language, kept short.

1. Acceptance

By booking a ride with The Lux Ride, you agree to these terms. If you do not agree, please do not use the service.

2. Reservations

Reservations are confirmed by email and SMS. The fare quoted at booking is binding — we do not surge, detour-bill, or surprise. Card details are tokenized and not charged until ride completion.

3. Cancellation

Free cancellation up to 24 hours before pickup. Cancellations after that point incur a 50% fee. No-shows are billed in full. House account members may have different terms per their agreement.

4. Conduct

We reserve the right to terminate a ride if a passenger behaves in a manner that endangers the chauffeur, the vehicle, or other road users. Substances, smoking, and unlawful conduct are not permitted.

5. Liability

Every vehicle in our fleet carries $5M commercial insurance. Our liability for personal property is limited to that policy. Please retain valuables on your person.

6. Privacy

We treat ride data — pickup, drop-off, identity — as confidential. See our Privacy Policy for full details.

7. Contact

Questions? reserve@theluxrides.com or +1 929 999 6000.

The Dispatch

Occasional notes from our editorial, never daily, never noisy.

Tell Us Where,
And When.

I · RouteII · ClassIII · DetailsIV · Confirm

Step I — Your Route

Round Trip — Add Return

Pickup Location *

Drop-off *

Date *

Pickup Time *

Passengers *

Luggage *

Step II — Choose Your Class

Step III — Passenger Details

Full Name *

Phone *

Email *

Special Requests

Promo Code

Step IV — Confirmation

Trip—

Pickup—

Drop-off—

When—

Class—

Passenger—

From—

No card charged until the ride completes
Free cancellation up to 24h before pickup · Pay on arrival

Reservation Requested

Thank you. Our concierge will confirm your ride shortly — a copy has been prepared for our reservations desk.

Secure Payment

Amount Due Now—

Encrypted & processed by Stripe · your card never touches our servers
Free cancellation up to 24h before pickup

Payment Received

Thank you — your ride is confirmed and a receipt is on its way to your inbox. Your driver’s name and plate arrive by email ahead of pickup.