Currently Serving in USA
Last updated April 2026. Plain language, kept short.
By booking a ride with The Lux Rides, you agree to these terms. If you do not agree, please do not use the service.
Reservations are confirmed by email and SMS. The fare quoted at booking is binding — we do not surge, detour-bill, or surprise. Card details are tokenized and not charged until ride completion.
Free cancellation up to one hour before pickup. Cancellations after that point incur a 50% fee. No-shows are billed in full. House account members may have different terms per their agreement.
We reserve the right to terminate a ride if a passenger behaves in a manner that endangers the chauffeur, the vehicle, or other road users. Substances, smoking, and unlawful conduct are not permitted.
Every vehicle in our fleet carries $5M commercial insurance. Our liability for personal property is limited to that policy. Please retain valuables on your person.
We treat ride data — pickup, drop-off, identity — as confidential. See our Privacy Policy for full details.
Questions? reserve@theluxrides.com or +1 929 999 6000.
Sign in to your house account, or apply for the membership.
The Lux Rides